PRIVACY POLICY
Last Update: 02 Feb 2022
Helios Mobility Suite ("us", "we", or "our") operates the Site ("HMS Legacy Site" at https://hms.helios.id, our "HMS AE Site" at https://hmsae.helios. id, and our "HMS 3.0 Site" at https://hms3.helios.id) as well as the mobile application (which is called "Service")
We use your data to provide and improve the Service, by using the Service, you're agreeing to the collection and use of information in accordance with this Privacy Policy
I.KIND OF INFORMATION WE COLLECT
We collect certain information when HMS (“Helios Mobility Suite”) is used on your device, we also collect information from that device to provide device control services.
The types of information you collect include : Email address (Optional), mobile device identifier, internet protocol address, data plan usage information, application information, and location information. Full details of what and why this information was collected are detailed in the paragraphs below.
Information Collected when using the HMS app on a mobile device:
Our application sometimes needs to be connected to the internet under various circumstances, including without limitation: (i) to connect to our servers when logging in to the application. (ii) to post changes to configurations made from within the app to ensure that all apps and web portals stay in sync, (iii) to send notifications, (iv) to send usage reports and information from devices to our servers. When cellular data is used to connect to the internet, you may be charged by your operator.
When the HMS application (“Helios Mobility Suite”) is installed, we may collect or process:
•When you sign in, we will collect your username/password, device identifier including but not limited to: IMEI, or IMSI, or device ESN and device model and operating system version. We also collect and store information such as the device manufacturer, model, OS version, and wireless carrier info for the purpose of improving the performance of our applications, through possible customization for certain types of devices. This information and the information below is only collected when a user logs in to our application.
•We collect information about application usage and application interactions of
HMS (“Helios Mobility Suite”), such as which layers are viewed and for how long, which buttons are pressed, and application performance including situations where the application crashes or crashes. Collecting this information is very important for us to be able to fix application problems and improve our products. The collection of this Application Usage Information is achieved by using Google Analytics or Google Firebase Analytics and Google Firebase Crash Reporting/Crash Analytics.
•Your device's location information under various circumstances,
including but not limited to: (i) you synchronize with our servers,
(ii)
•Information about the applications installed on your device and the use of the applications in various circumstances, including but not limited to: (i) When the application is registered by a web port, (ii) the application is registered or deleted from the device, (iii) when an application is used. This is necessary so that your company/organization can see the applications you have and to choose whether to allow or block the use of the application, and to provide application usage reports.
•Information on cellular data package usage, including but not limited to: (i) identifying the network operator used, (ii) the amount of data (Megabyte units) used in the last month, (ii) seeing the amount of data used by each application. This is necessary so that the company/organization can find out and analyze the usage of your data plan.
•Storage information, including but not limited to: (i) the amount of storage used, (ii) the amount of remaining storage space, (iii) the total amount of storage space. This is necessary so that your company/organization can find out and analyze the storage usage on your device.
•Notification information from the HMS application, which will only retrieve information whether the notification has been opened/read by you.
We do not collect sensitive Personal Data, this includes Personal Data relating to your Age, Gender, date of birth, your race, nationally identifiable information, religious beliefs, background information (including financial and criminal records, where legally permitted), health, disability, marital status and biometric data, as applicable. We collect this information only with your consent and/or in accordance with applicable law.
Information Collected by our “Site” (“Our HMS Legacy Site” at https://hms.helios.id, our “HMS AE Site” at https://hmsae.helios.id, and our “HMS 3.0 Site” at
When you visit or interact with our Web Portal, we may collect or store information about your interaction with our Site (“Usage Information”). This may include details of the device used to access the Web Portal such as operating system, browser type, referring site address (if any) and your activity on our Site such as what pages were visited and what links were clicked. We may also collect or store your IP address.
We also use Cookies and Google Analytics to collect and store Usage information for interactions with the Web Portal (“site”) as follows:
Cookies are small data files that are placed on the device you use to visit our Web Portal.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent, However, if you do not accept cookies, you may not be able to use some parts of our Service.
We place certain
II.PURPOSE FOR COLLECTING AND HOW WE USE YOUR INFORMATION
HMS (“Helios Mobility Suite”) uses the collected information only for the purposes described in this Privacy Policy. For example, we may use the information we collect to:
•Provide and maintain the Service
•Making changes through our Services
•Allows you to participate in interactive features of our Service when you choose to do so
•Provide customer service and support
•Provide analysis or valuable information so that we can improve the Service
•Monitor usage of the Service
•Detect, prevent and resolve technical problems
III.DISCLOSURE OF PERSONAL DATA
Helios Mobility Suite “Official Statement” may disclose your Personal Data in the good faith belief that such action is necessary to:
•To comply with legal obligations
•To protect and defend the rights or property of the Helios Mobility Suite
•To prevent or investigate possible errors in connection with the Service
•To protect the personal safety of Service or Public users
•To protect against legal liability
IV. SECURITY OF PERSONAL DATA INFORMATION
We are committed to protecting the information you provide to us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the proper use of information, we have appropriate procedures in place to protect the information we collect. We follow generally accepted industry standards to protect personal information sent to us, both during transmission and after we receive it. However, no method of transmission over the internet, or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute safety.
V.SERVICE PROVIDER
We may employ third party companies and individuals to facilitate our
services “Service Providers”. To provide services on our behalf, to
perform
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
VI. LINKS TO OTHER SITES
Our service may contain links to other sites that are not operated by
us. If you click on a
We have no control over and are not responsible for the content,
Privacy Policy, or practices of any
VII. CHILDREN'S PRIVACY
Our services are not directed at anyone under the age of 18 (“Children”)
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you become aware that your child has provided us with Personal Data, please contact us. If we know the Steps to remove that information from our database server.
VIII. CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will notify you via email and/or important notices on our Services, before the changes become effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted on this page.
IX. CONTACT US
If you have any questions about this Privacy Policy, please contact us:
•Via Email: support@helios.id
•Via telephone number: +62